How do I submit my application?

From 28 July 2008, you can only apply online. Here are the steps to apply:

• Go to www.ukvisas.gov.uk for guidance and a link to the online application site. We strongly recommend that you visit our guidance on Required Documentation before you submit your application.
• Complete online application. (NB:Please make sure you fill out your names as they appear on your passport i.e.
  GIVEN NAME is Given Names/PRENOMS:
  FAMILY NAME is Nom/Surname:
  OTHER NAMES: Do not fill out AS IT DOES NOT EXIST ON OUR PASSPORT. )
• We also request that you do not insert the words 'Nee', 'Epse' or 'Epouse' in the fields prompting you to provide your name/s.)
• Print the form. It has your unique reference number on it.
• Follow the instructions to book an appointment online and submit your application at the British High Commission, Yaounde.
• On the appointment date, you will need to submit the following:
  • application form
  • visa fees
  • photos
  • supporting documents (originals + photocopies)
  • passport
  • You will be required to have your biometrics taken.
• Your application will be sent by secure courier to Accra, Ghana where a decision is made.
  Accra sends your passport with the decision back to Yaounde and you will be called or emailed to collect your passport and documents.
• Please be aware that, this process will take a minimum of 15 working days for non settlement applications.

Who decides whether I will get a visa?

The British High Commission staff in Ghana will process and decide your visa application.

Service standards - complaints and compliments

UKBA aims to offer a fair and professional service to all our customers.  We welcome feedback because it helps us to see where we need to improve.

If you have any comments, or are concerned about the service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

Complaints

The Visa Section aims to provide an efficient and courteous service to all visa applicants. If you have a complaint about the service provided by the Visa Section, please write to:

Entry Clearance Manager
British High Commission
Avenue Winston Churchill
BP 547 Yaounde

Or you can send your written complaint by email to:

yaounde.visa@fco.gov.uk